We are moving
We are our values.
Everyone here knows our three imperatives: health and safety, customer service and delivery. They inform how we transform our roads. What we do is important, and how we do it is just as important. So we've taken care to embed a culture that empowers all of us.
We are proud of our five core values. They are our guiding principles, the standards that guide everything we do, both as individuals and together. By living them every day, we will do the best we can for everyone who relies on England’s motorways and major A roads.
As a business, we are all about people. It's why keeping them safe and well is a priority in everything we do. As a core value and one of our three imperatives, we set out to protect and promote safety every day.
It underpins how we behave as individuals. We're true to ourselves and we deliver on our promises. We are open and honest, we strive to do the right thing and we value each others' contributions.
We actively demonstrate our commitment and enthusiasm. We care about the business, our contribution and how we go about our duties. We care about each other and our customers, and we relish the chance to improve every day.
We take responsibility for making things happen. We're all accountable for our own performance. What’s more, we take the initiative to stretch ourselves and do more than 'what's expected'. Then when we meet customer and business goals, we celebrate our success.
Working well together is fundamental because our business is inclusive. We value diversity and everyone’s talents. So we work together to achieve our goals and we support each other to get the best results. We build strong relationships and we have great conversations.
Our values in action
It's what we do to live our values that counts. You'll see them lived in the ways we behave every day at Highways England. For example, take Steve and Richard...
Steve Adams: saving a life on the motorway
Traffic Officer Steve is known for his customer service skills. As his Team Manager Paul Yates says, “No matter how difficult or complicated an incident on the network might be, Steve puts the customer at ease, looking after their welfare while he manages traffic.”
In the summer of 2016, Steve leapt into action demonstrating not just his commitment to safety and his ability to own a situation, but also, his integrity. A customer was driving on the M3, when her three-year-old son suffered his first seizure. She pulled over, feeling helpless.
When Steve arrived, he immediately calmed the situation down. He briefed emergency services, and talked to the boy while they waited to reassure him, before carrying him into the ambulance. It moved the boy’s mother to comment, “If Steve was afraid or nervous, he didn’t show it. He was amazing.”
Richard Marlow: sharing the love for Highways England
As an Operational Training Delivery Manager, Richard doesn’t just demonstrate our values - he inspires positive behaviour in others.
Richard loves getting new recruits off to the best start, so they can be as good as they can be, and fulfil the standards of the Traffic Operations service. In his own words:
“I genuinely love my job, and so living the values comes naturally. There are challenges, but if you enjoy what you do, you tend to do your best. I also believe in my job. I think it’s worthwhile, which makes a real difference to the service I provide.”
All of us at Highways England live and breathe our values. None more so than our leaders. They set the standard and help to power our enthusiasm through the toughest challenges.
Whatever level you join us at, you can rest assured that every one of our leaders benefits from management development training designed to make Highways England an even better place.
We all have a part to play in shaping a culture of high performance. With inspiring leadership, clear direction and values that matter, we will revolutionise the road together.
Sharing the love for Highways England.
Saving a life on the motorway.